Training Philosophy

Sharing experience through customised learning programs

We believe that change happens one step at a time, one person at a time, and we look forward to assisting you in achieving that change. Our focus is to bring about sustainable growth through a change in behaviour and to do so, LinearArc Solutions will accompany you over time and all along your learning journey.

How do we help?

We offer a blended approach to training using various platforms over a
span of time with a view to increase chances of a change in behaviour

Training

Formal training focused on
sharing experience and building skills

Learning Circles

Peer to Peer support program to
implement what has been learnt

Learning on the run

Strengthen the learning program over time
through short videos and group discussions

Signature Courses

Transformation journeys designed to bring a change in the team members and organisation

Having a meaningful conversation with the customer

Building a Human to Human Connection

• Elevating customer experience
• Focusing on the emotional needs
• Building and maintaining trust
• Enhancing networking skills

Having a meaningful conversation with the customer

Building a Human to Human Connection

• Elevating customer experience
• Focusing on the emotional needs
• Building and maintaining trust
• Enhancing networking skills

Executive leadership
transition program

Blended learning with a mix of training and mentoring for young leaders

• Learning essential skills for young leaders
• Managing with clarity of purpose
• Building autonomy and self-motivation
• Leading and managing people

Executive leadership
transition program

Blended learning with a mix of training and mentoring for young leaders

• Learning essential skills for young leaders
• Managing with clarity of purpose
• Building autonomy and self-motivation
• Leading and managing people

Rethinking of your business model with Blue Ocean Strategy

Reframing your thinking from
Red to Blue Oceans

• Discovering innovative concept
• Expanding your market boundaries
• Apply innovative tools on real cases
• Clearly defining your way forward

Rethinking of your business model with Blue Ocean Strategy

Reframing your thinking from Red to Blue Oceans

• Discovering innovative concept
• Expanding your market boundaries
• Apply innovative tools on real cases
• Clearly defining your way forward

Workshops

A drawer full of cherries

Customer experience vs Service

Understanding the concept of customer experience and understanding how it differs from plain service

The ‘Cherry’ concept

Understanding customer delight and focusing on
creating ‘Cherry’ moments by providing what is not expected

Institutionalise customer delight

Designing and sharing creative ideas aiming at delighting a customer

Aligning the strategy and behaviours to the company vision

Company’s purpose and vision

Understanding the purpose and vision of the company to create a sense of urgency

Defining your company strategy

Defining the strategic landscape and focusing on the market competitiveness of the company

Planning for success

Creating an implementation plan while focusing on change management

Short Courses

Learning Journeys aiming to bring a change in behaviour

People Managing Skills for
Non-HR Managers

  • Managing the team
  • Hiring and onboarding
  • Managing performance
  • Understanding the labour laws

Planning and
time management

  • The need for planning
  • Managing your energy and not your time
  • Focusing on what is relevant
  • Managing your time with technology

Business
networking skills

  • The basics of networking
  • Building executive presence
  • Learning to connect with people
  • Making the most of networking events

Effective
communication skills

  • Mastering the communication process
  • Practicing the art of listening
  • Understanding the act of speaking
  • Learning non-verbal communication

Effective
presentation skills

  • Building self confidence
  • Structuring a presentation
  • Learning to interact with the audience
  • Mastering the art of public speaking

Playing in teams and
managing diversity

  • Creating the right work environment
  • Understanding different cultures
  • Embracing diversity
  • Managing conflict